How can we help you?
Below you will find the most frequently asked questions and the corresponding answers. You may find the answer to your question here.
General questions
You can find the invoice for your order in the first confirmation email of your order. You will receive this email automatically after completing your order and payment.
The invoice can be downloaded via a download link in this email.
Het is momenteel helaas nog niet mogelijk om zakelijk aan te kopen met vermelding van uw BTW nummer bij Tusto.
Enkel software kan zakelijk aangekocht worden met vermelding van een BTW nummer via onze partner ICT-Software.eu
Bij ICT-Software.eu kan je zakelijk software aankopen als bedrijf of reseller. Hier kan bijvoorbeeld de BTW verlegd worden indien u aankoopt van buiten België.
Het is momenteel helaas nog niet mogelijk om zakelijk aan te kopen met vermelding van uw BTW nummer bij Tusto.
Enkel software kan zakelijk aangekocht worden met vermelding van een BTW nummer via onze partner ICT-Software.eu
Bij ICT-Software.eu kan je zakelijk software aankopen als bedrijf of reseller. Hier kan bijvoorbeeld de BTW verlegd worden indien u aankoopt van buiten België.
As long as the order status is still "payment received", it is possible to change or cancel your order. Once the order has been processed, changes or cancellations cannot be guaranteed.
We currently do not offer the option to physically collect products. All orders are currently shipped to the address provided during the checkout process.
Software is always sent by email to the specified email address.
We are sorry to hear that your order has not yet been delivered. Unfortunately, sometimes it is possible that the courier service has been delayed.
We ask that you contact us if your order has not been delivered 5 working days after the order date.
Yes, it is generally possible to return items according to our returns policy. For more information about our returns policy and any exceptions, please refer to our returns information page .
Please note: Software already received cannot be returned.
We zijn een Belgisch bedrijf met een Nederlandstalige organisatie. Echter wordt onze website automatisch vertaald in het Frans en Engels om ook niet Nederlandstalige verder te kunnen helpen. Onze klantenservice spreekt vlot Nederlands en Engels. Franse berichten worden automatisch vertaald.
Software related questions
Purchased software is always sent to your email address. You will receive from us by email:
- A unique license code.
- An official link from the manufacturer where you can activate and install the software.
- An installation manual stating how to activate, download and install the software.
There are two delivery times for software:
- Immediately available after payment
- Available within 12 hours after payment
You can find the exact delivery time on the product page of the relevant software under the option "How quickly will this item be delivered".
Be sure to check your spam box. Unfortunately, it often happens that our emails end up in spam.
Didn't find anything in your spam box? Be sure to contact us so that we can find out what went wrong.
That's certainly possible!
You can do this through our subsidiary Software Plus . All orders at Software Plus are physically sent to the customer.
That's annoying. For all technical questions, please refer to our software support page . On this page you will find extensive installation manuals and other support tools.
Purchasing software from us is certainly safe. All our license keys and download links come directly from the official manufacturer. We only sell legitimate software of high quality.
To prove this, we offer a 100% activation guarantee on all our software products. This means that you will receive a working license code from us anyway.
We also offer 7/7 support for all your questions or problems.
Because we are so confident in the quality of our software products, we offer a 100% activation guarantee with every purchase.
This means that you will receive a working license code no matter what.
Are you having problems with the activation of your purchased software? You will then receive a refund or a new license code* from us.
Didn't find an answer to your question?
* We always try to solve problems with the activation by providing the necessary support. If this support cannot provide a solution and if we can determine that the problem is actually related to the supplied license code, it is possible to receive a refund or a new license code. More information about this in our general terms and conditions.